You picked up a load from the shipper and upon arriving at the receiver, you realized that you are 5 cases short on the product.
This shortage may well be the beginning of a series of claims and charges, or if you had followed the scenarios listed below, it will not be a claim at all.
Cargo claims may arise from several factors ranging from shortages at the shipper, to damages. Regardless of the cause, the carrier is usually looked at to provide answers. Our goal is to provide information on how to secure your load and limit claims. The first rule in trucking is the rule of verification. You must read your rate confirmation to determine the number, pieces, and weight of the products you are picking up. Upon arriving at the shipper, you must verify that you are picking the right product, and count the number of pallets or pieces if applicable. Sometimes, the shipper will not let the trucker in to the loading area, that’s perfectly the routine, because shippers are trying to avoid liability claims too. The best method of verification is the Seal. Make sure you obtain a seal and that the seal is intact upon arriving to the receiver. If the shipper does not issue a seal, it is strongly advisable to count the product, or better yet, invest in extra seals.
Document the condition of the product prior to pick up and delivery. Remember that some loads are rejected due to damages, so make sure that you properly secured loads with load locks and/or straps. Some damages may be caused by shipper error, but that determination is left to the claims specialists. We are just providing basic and common sense, but important steps to avoid cargo claims to the carrier